What process is used to make our prints?
All editions are printed on 100% archival cotton rag paper using Epson printers with K3 Ultrachrome archival ink. Prints may be on matte or luster paper depending on the artist's preference. Specific paper details are included on the certificate that accompanies each print.
How involved is the Artist?
The individual artists you see on the site are an integral part of the production process. After all, thats how we started, serving artists. From image selection, to edition sizing, to proof approval, the artist is involved every step of the way. All images must be approved in print by the artist to ensure that the quality and appearance meet their expectations. Following their approval, certificates are hand numbered and signed by the artist to be included with each print.
A print I wanted is sold out. Will it be re-stocked?
The short answer is ... no. Unfortunately, once sold out, the exact print will never be available again. It is possible that an artist may choose to release a new edition in a different size. Check back often, you may come across something you like even better.
Are prints fragile? How should they be handled?
All prints will ship in a clear sleeve to protect the printed surface. Even so, the print will be susceptible to dings and creases if mistreated. We always recommend having prints framed by professionals, but if that is not an option, take great care when handling the print before it is placed in a frame. The printed surface should never be touched and dust should be gently blown off, not wiped.
Should I buy my artwork framed?
Framing is the best way to protect artwork. For this reason, we offer the option of ordering each print with a simple black or white frame. Our frames are made of wood and have a low luster white or black lacquer finish. All frames are custom made to order by professionals framers. If you have a specific framing request that is not offered, please contact us. Please allow 1-2 weeks for custom framing.
How will my print be shipped?
All prints are shipped in appropriate packaging via USPS Priority Mail. If you require a different manner of shipping, please e-mail us prior to placing an order.
My print arrived damaged. What do I do?
Let us know right away. While we make every effort to ensure safe delivery, things can happen. We will make arrangements for a replacement to be sent, and will ask that you send us a photograph of the damaged print ripped up into several pieces. No need to send it back.
My print arrived and I don't like it. What do I do?
We hope this never happens, but we know its possible that after looking at the print you ordered you may change your mind. Contact us right away and we will make arrangements for its safe return.
I'm an artist and I would like to release an edition through you. What should I do?
We are happy to look at artist submissions. Please follow the guidelines here.
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